DHL Express has recently opened a new retail shipping store in Hialeah, Florida becoming the first DHL fully-branded, company-owned retail store in the U.S, offering convenient access to its shipping services.
Aside from the1,500 sq. ft. facility, DHL has more than 7,100 independently owned ServicePoint Partner locations in the country.
"For years, Miami has been the up-and-coming gateway city to Latin America as well as an important hub for DHL. And now, as pandemic stay-at-home orders expire and businesses reopen, we are seeing an increase in the volume of international shipments coming through the Miami-Dade area," said Richard Saavedra, VP and general manager, Southeast Area, DHL Express U.S.
"South Florida is the ideal market for the country's first DHL-owned retail location, and we're excited to support local businesses as they re-emerge from COVID-19-related shutdowns."
In response to social distancing restrictions, DHL is also piloting new safety measures at the new retail store, including a Call Ahead service (labels and packaging readied in advance of the customer's arrival to reduce wait time in the lobby) and Call-on arrival (curbside pickup of DHL shipments).
The new store offers both staffed-assistance and self-service kiosk, as well as supplies such as bubble wrap, packing tape and DHL-branded boxes for an enhanced customer
DHL Express plans to open its second company-owned ServicePoint location in Chicago this summer.
In their retail stores, they offer DHL Express international express shipping services, global knowledge and expert advice to help businesses reach the international marketplace – also offering the services of other brands.