American Airlines Cargo has appointed Lorena Sandoval as its new managing director of the Florida, Caribbean and Latin America division.

Sandoval will be based in Miami and succeeds Carmen Taylor, who retired at the end of 2016.

“Lorena comes to cargo with an impressive track record of meeting evolving customer needs and providing exceptional customer support,” said Roger Samways, vice president of global sales at AA Cargo. “These are values which are really important to us as we continue to grow and develop our cargo products and services across this important region and we warmly welcome her to the team.”

Sandoval joined the carrier 26 years ago in Quito and has held a number of positions in passenger sales, reservations and operations. She was most recently sales operations manager and in charge of 43 ticket sales centres across the region, according to AA.