The Kuehne + Nagel Group has launched three digital solutions to expand the e-touch capabilities of the forwarding industry and to facilitate the interaction between the company and its customers.
The new Kuehne + Nagel app, which is available for iOS and Android, enables customers to track their shipments on mobile devices. Shipment statuses are displayed along with additional details at customers’ fingertips. Updates can be received via push notifications, and all information can be shared easily with partners and colleagues through instant messaging channels, email and SMS. The app will continuously be updated by Kuehne + Nagel to support additional information, collaboration and operational services.
The new web-based Control Center is the starting point for the rollout of myKN, the integrated online information and booking platform. As an initial step, the platform offers quoting, booking and tracking functionalities for shipments. Further dashboard, reporting and collaboration features will be added by the company. The user-centric and highly configurable interface can be personalize by customers to serve their specific needs.
The Control Center combines information management and collaborative tools to increase transparency, streamline processes and simplify supply chain management for all parties involved. It is optimized for both desktop and mobile devices and can be accessed via Kuehne + Nagel’s website.
Additionally, Kuehne + Nagel will unveil a mobile-based sea freight booking and service application on WeChat, the multi-purpose social network with nearly a billion daily active users. This will be an extension of the KN FreightNet platform for quoting, booking and tracking shipments, and is due to be launched in June 2018.
“Our aim is to be a data-driven value chain provider,” said Detlef Trefzger, CEO of Kuehne + Nagel International AG. “By creating new digital services and interfaces we enable customers to easily connect and do business with Kuehne + Nagel. Moreover, we are working on seamless data exchange between different systems to drive automation and to minimize manual efforts, for our customers, partners and our own organization.”