Etihad Cargo has completed the migration to SPRINT, a fully integrated technology platform based on the IBS iCargo solution.
Services that are now available at the customer’s fingertips include online bookings across all of Etihad Cargo’s product portfolio, such as TempCheck for pharmaceuticals, SafeGuard for valuables, FreshForward for perishables), FlightValet for automotive and FlyCulture for arts and music. Customers will be able to access Etihad Cargo's loyalty programme, which offers them a wide range of benefits now accessible online. Tthey will also be able search flights and track shipments in real time.
“We are extremely pleased that the 12-month implementation process has been concluded successfully, and even more excited at the prospects that this milestone brings,” said Abdulla Mohamed Shadid, managing director of cargo and logistics services at Etihad Airways. “It represents a giant leap forward for our customer value proposition and allows us to embrace a whole new realm of digital services to further differentiate ourselves. Customers will feel the impact instantly, and it comes at a well-timed period when we have started deploying capacity in key markets for the fourth quarter.”
SPRINT is based on IBS’s iCargo technology platform, combining booking and reservations, integration management including interface control, service delivery management including messaging and eAWB support, loyalty management, AWB stock control and revenue accounting all into a single integrated platform. This enables Etihad Cargo to enhance its capacity and pricing management processes whilst offering real-time shipment monitoring and quality control, helping drive maximum efficiency.
“Etihad Cargo has commissioned the most up-to-date technology solution in the domain, iCargo, and the seamless system cutover within time and budget reiterates IBS’s capability and domain expertise to deliver outstanding value to the business requirements of some of the iconic names in the airline industry,” said V K Mathews, executive chairman of IBS Group. “iCargo has indeed captured the imagination of the cargo carriers and is now the undisputed market leader and the right IT platform to provide airlines with a competitive edge to lead in a digital world. It is my pleasure to welcome Etihad Cargo to the growing list of iCargo users and we are committed to be a transformational partner in their quest to achieve increased operational efficiencies, cost optimization and growth.”
Shadid added that Etihad’s employees worked tirelessly during the past year to achieve this significant milestone and should be proud of the result.
“Seldom do complex programs like this finish on time and within budget,” he said. “We are certainly proud of them. However, this only marks the beginning of our digitalization journey. Etihad Cargo is hungry for more, and we will be working with our technology partners to deploy new technologies that will continue to differentiate us and help push our customer value proposition to the next level.”
