Aviation article(s)
February 22, 2019

American Airlines Cargo has appointed two senior leaders and three operations leaders.


According to the airline, Tim Paliganoff has been appointed as director of customer experience, while Chris Isaac has been appointed as director of revenue management.


Paliganoff replaces Eric Mathieu, who is now director of cargo operations in Miami. Paliganoff has been a part of the cargo team since 1996, when he joined the cargo sales department after working as a passenger service agent in Chicago. He has held half a dozen different roles within cargo sales, most recently serving as the senior manager of field operations, with oversight of the operations in more than 120 cities.


Isaac, who replaces Lori Sinn, has held various roles within the company, including 12 years in revenue management, leading companywide efforts such as increased capacity utilization and the TWA integration. Most recently, he served as director of customer service recovery and customer experience innovation, leading teams to improve how the airline accommodates customers during irregular operations, and leveraging emerging technologies to deliver customer-facing solutions. He has also spent time leading the digital communications and digital marketing teams.


“I’m excited to have such caring, customer-oriented leaders joining the cargo team, and for the depth and breadth of experience they bring to their new roles,” said Rick Elieson, president of AA Cargo.


Lorraine Chin has joined the cargo team as general manager of cargo operations at Los Angeles International Airport. She takes on this new role after serving as one of its managers, overseeing ramp operations at LAX, following various operational roles across the company, including customer operations, customer care, tower control and reservations.


Brian Cooley has been promoted to general manager of cargo operations at Philadelphia International Airport. He has over 20 years of cargo experience, most recently serving as the cargo duty manager at John F. Kennedy International Airport, where he was also chairman of the Kennedy Airport Airlines Management Council for Cargo Operations.


Rich Burkhardt has been appointed as senior manager of cargo field and mail operations. He currently serves as the general manager of cargo operations at JFK and has also managed regional spoke and postal operations.


“We’re extremely lucky and excited to have people like Lorraine, Brian and Rich leading key parts of our cargo operation,” said David Vance, VP of operations at AA Cargo. “They each have outstanding operational and leadership backgrounds, and a knack for providing exceptional customer service.”

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