MAB Kargo, also known as MASKargo, has been certified by Cargo iQ after a successful audit for providing quality air freight services to and from its global published network.

The air cargo arm and subsidiary of the Malaysia Aviation Group (MAG) reported 95% of its shipments in June this year to Cargo iQ in its first audit and certification for Malaysia since joining the air cargo community in 2018.

Cargo iQ helps members create a robust quality management framework, part of which is a methodology for planning, controlling, and measuring the movement of shipments at various stages.

It is the International Air Transport Association (IATA) initiative for process control, quality monitoring and service improvement for airlines, forwarders and handling agents.

After successfully implementing the first steps in their quality roadmap, members may undergo a rigorous audit and progress to receive the title of Certified Cargo iQ member.

This process aims to see members maintain high quality through working with Cargo iQ to maintain a monitored road map along the air cargo journey.

"We are extremely excited to join the distinguished list of Cargo iQ-certified carriers. The certification stands as a testament to our unwavering commitment to provide seamless critical milestone tracking capabilities of our customers' shipments throughout our cargo and airline network," said Zulkefly Ujang, head of operations, MAB Kargo.

"The improved visibility on our service deliveries via CIQ dashboards enables proactive tactical measures to be taken to continuously maintain service consistency for our customers while driving higher performance standards from our handling partners," he added.

Cargo iQ certification is valid for three years, and the criteria include clear objectives, corrective action, continuous improvement, as well as providing shipment planning, visibility and reporting, and alignment to the Master Operating Plan.

Laura Rodriguez, manager of implementation and quality assurance for Cargo iQ, noted that the Cargo iQ certification provides documented proof that a member has prioritized quality in their planning and strategy by building a robust quality management framework that follows our principles.

"We are always very pleased to see members go through the audit process successfully, and even more so when it is their first ever Cargo iQ certification - it is rewarding for all the people that have been part of that process and a recognition of their hard work," she said.