DHL Express has expanded its service offering in Singapore with a new partnership with SingPost.

According to DHL, the new initiative enhances last-mile and digital capabilities to satisfy consumer demands for greater speed, flexibility and accessibility of delivery options.

“The rise of e-commerce has established new shopping habits and expectations of the speed and convenience of package delivery,” said Yasmin Khan, acting country manager of DHL Express Singapore. “Singapore is no exception, given that it is one of the top drivers of e-commerce sales in the Southeast Asian region with the highest online share of total retail sales at 5.4% amongst the region’s five top economies. We hope to help deliver an exceptional online shopping experience to customers here from the first click, to the last mile by delivering packages when they want them, where they want them. We aim to do this by expanding our network, leveraging innovation across our service and offerings to better meet the needs of online shoppers.”

The partnership with SingPost will boost the number of parcel pick-up points in Singapore to over 400, compared to the current 245 DHL Express lockers established in collaboration with partners including SwipBox, blu and Parcel Santa. An additional 46 Parcel Santa lockers, which are located in condominiums, are expected to be added to the network by the end of the year.

“SingPost is happy to offer our POPStation services to DHL,” said Freddy Chang, head of SP Parcels at SingPost. “As Singapore’s leading locker services provider, our goal is to provide maximum convenience to customers. As we approach the year-end peak season for online shopping, SingPost stands ready to satisfy the last-mile needs of e-commerce retailers, partners and customers in Singapore as well as worldwide.”

DHL Express has also enhanced its On Demand Delivery service to offer customers greater flexibility and convenience. Using a mobile-optimized website, ODD enables customers to activate specific delivery options, including redirecting their deliveries to a parcel locker like a POPStation.

A new receiver registration feature allows customers to store and reuse their delivery preferences. Once registered, customers can specify and rank their preferences, with the first priority option being the default option for their next shipment delivery. These preferences can be changed at any time to suit receiver needs.

The enhanced platform also features an improved shipment listing view. Users can now track multiple shipments according to their delivery status.

“We are excited to introduce these new features to the On Demand Delivery platform,” said Khan. “These enhancements demonstrate our commitment towards constant innovation of our services in order to offer the latest and most relevant features to DHL Express customers. The new offerings will allow us to provide unprecedented levels of service and delivery for today’s online shoppers, who value mobility and flexibility.”