Finnair Cargo said it is opening new online services for its customers that will allow them to access real-time rates and availability, and make, amend, and track bookings and get confirmation any time of the day.

It said the new services also include an option for booking special cargo and as well as the allotment booking functionality. 

“Our target is to make our customers’ daily work easier, by offering intuitive and stunningly simple digital services,” says Karri Kauppi, head of revenue and pricing, Finnair Cargo.

“Giving a possibility to make special cargo as well as allotment bookings online is key for our customers as one third of all shipments with us are special cargo,” Kauppi added.

Digitalisation efforts

Finnair Cargo noted that it has been driving industry digitalisation for years, mainly focusing on digitalizing its terminal operations and opening one of the most modern air cargo terminals in 2018.

The carrier said digitalising services and commercial operations will be in the focus in the future.

“Digitalisation is continuously offering new possibilities to improve our performance as well as creating transparency towards our customers,” Fredrik Wildtgrube, vice president Finnair Cargo. “Creating value for our customers via digital means is part of our long-term strategy and development plan. We have designed our own booking channel with our customers’ needs in mind and expanding their options to select how they choose to do business with us”.

Finnair Cargo said the new digital services opened September 14 for Finnish customers and rollout will start from Sweden, Denmark, and the Baltics during September 2021.

Further rollout to key markets for digital sales will continue during rest of 2021 and in 2022.