AirBridgeCargo has passed the audit for compliance with the International Air Transport Association’s Cargo iQ quality standards and has been issued with a certificate from the IATA interest group.

“AirBridgeCargo is well-known for its commitment to customer service and quality improvement,” said Ariaen Zimmerman, executive director of Cargo iQ [right in photo]. “It is their natural next step to be measured by the leading industry quality standard and make performance measurement transparent and available to its customers all over the world. Not just being better, but being visibly better.”

According to ABC, its certificate, which is valid for two years, is the result of a two-day inspection reviewing the airline’s quality management programme, data analysis, customer service and interaction with suppliers.

“Quality has always been the core for AirBridgeCargo’s business and now with our Cargo iQ membership and certificate we have a baseline to rely on to support our further ‘Delivered as Promised’ enhancement by following the solid initiatives Cargo iQ has successfully developed throughout these years,” said Denis Ilin, executive president of ABC. “Adopting a philosophy based on service quality has enabled us to constantly improve our performance for our customers and helped to secure ABC’s place among the top airlines in terms of on-time performance. Compliance with Cargo iQ’s quality programme demonstrates to our customers that we are committed to providing a consistently high level of service that is measured in accordance with the industry standard.”

ABC has been an associate member of Cargo iQ, which was rebranded from Cargo 2000 in March 2016, since 2007. The airline set a new tonnage record in the first quarter of 2016, having transported more than 132,000 tonnes, which was a 27% year-on-year increase.