dnata has inaugurated its customer service centre for export cargo at Dubai International Airport.

According to dnata, the new 5,000m² facility is located at Freight Gate 5 at the Dubai Airport Free Zone and is expected to handle 25,000 tonnes of export cargo every month.

“What we see today is the result of meticulous planning, creative thinking and most of all, listening to our customers,” said Gary Chapman, president of dnata and group services. “We are looking to bring about further efficiency, cost-saving and surpass our customers’ expectations.  We take pride in being a leader in cargo handling, and it’s important to constantly raise the bar when it comes to innovation and customer service. I believe this new centre really demonstrates our commitment to providing a secure and efficient environment for our customers’ cargo needs.”

According to dnata, the service centre features new export counters, government agencies, a special cargo acceptance area, a new office space for airline and freight forwarders, as well as dnata’s new Cargo Integrated Control Centre, which operates 24/7 and simplifies information flow between all stakeholders. The CICC also monitors, troubleshoots and enables quick decision-making to improve efficiency.

“While we have accomplished a great deal, we are always looking to innovate and offer better service to our customers,” said Chapman. “They have come to expect that of us, and we are constantly looking at ways to improve. We have exciting plans ahead. The evolution of this facility will see the opening of an import customer service centre, as well as additional storage and handling capacity for our export customers.”