American Airlines Cargo has selected IBS Software to implement its iCargo next-generation cargo management system for the carrier.

According to AA Cargo, this is the organization’s largest investment to date and will transform the company’s technology across the entire cargo operation. The technology solution will enhance the customer experience and bring advancements to American’s team members, modernizing processes and systems globally.

“We will continue to push the boundaries to deliver an industry-leading experience,” said Rick Elieson [right in photo], president of American Airlines Cargo. “We are focused on modernizing processes for our team, and increasing transparency and flexibility for our customers. The rapidly changing cargo landscape demands that we invest in the best of tools, so that our team can focus on doing what they do best – delivering an exceptional customer experience.”

With the implementation of iCargo, American will migrate to a web-based, fully integrated platform connecting all of its critical business functions. American and IBS are designing a multi-year, phased implementation and rollout strategy together which will ensure that the new technology and processes are brought into the business in a seamless manner. The carrier is committed to taking an iterative approach to the implementation so that day-to-day business functions run smoothly during the transition and the impact on partners and customers is minimized.

“iCargo has, over the years, recorded remarkable traction in the market to emerge as the most definitive cargo management solution in the air transportation industry,” added VK Mathews [left in photo], executive chairman of IBS Group. “The iCargo footprint is now truly global and having American among our growing list of customers is indeed a strategic milestone for IBS. The engagement, I am sure, will herald the beginning of a long and productive business relationship.”