Kuehne+Nagel (K+N) and crystal manufacturer, Swarovski, have partnered for an EMEA fulfillment and distribution centre in Tessenderlo, Belgium.


K+N noted that the highly automated distribution centre improves lead times to the market, consisting of Swarovski stores, retailers as well as direct-to-consumer e-commerce.


Next to managing Swarovski's entire B2B and B2C supply chain, including quality control management and reverse logistics, Kuehne+Nagel said it also handles value-added services in terms of outbound packaging for items that still require human involvement including gift wrapping and customized gift cards for customers.


K+N noted that the hub is part of a 70.000m² fulfilment centre that it is fully operating.


For Swarovski, the company invested in a fully automated shuttle technology and established a central end-to-end transportation management service that covers inbound flows, distribution to the stores, and B2C delivery flows.


"We are delighted to be able to start this long-term partnership with a prestigious client like Swarovski. Together we have created an absolutely state-of-the-art solution in terms of customer service for all sales channels," said Gianfranco Sgro, member of the Management Board of Kuehne + Nagel International AG, responsible for Contract Logistics.


"Building on the strong competencies of both Swarovski and Kuehne+Nagel, we are looking forward to bringing this cooperation to life to deliver increased service and experience for our customers. The partnership that has grown over the past months has created a solid foundation for a long-term commitment," Brian White, SVP Supply Chain Management and Managing Director Swarovski AG Principality of Liechtenstein said.