DHL eCommerce has launched domestic delivery in Malaysia, offering a range of services targeted at the Malaysian e-commerce market.

“E-commerce has become a way of life for Malaysians, with 47% already using their smartphones to shop online,” said Malcolm Monteiro [left], CEO of Asia Pacific at DHL eCommerce. “Approximately 7 million are already shopping online every month, and with the industry expected to grow to €1 billion by 2020 in Malaysia and globally to US$1 trillion in the same year, businesses need high-quality logistics solutions to leverage this immense growth and meet the rapidly changing needs of online shoppers. This makes the need for a tailored e-commerce delivery service greater than ever before.”

According to DHL, its investment in Malaysia includes a 48,000-square-foot distribution hub in Puchong, depots in Penang, Johor Bahru, Chera and Puchong, and a fleet of two-wheel and four-wheel vehicles. These vehicles will provide next-day delivery to all urban areas in Klang Valley, Penang and Johor Bahru, and two- to four-day delivery to all other locations in East and West Malaysia.

“The world’s fastest-growing e-commerce region is Asia Pacific, and Malaysia is one of the most exciting countries with enormous opportunities,” Monteiro said. “To win in this space, e-tailers need exceptional customer service supported by seamless and agile logistics. Through our investments, infrastructure and renowned global network, we are well positioned to support the domestic and global growth of local online retailers in Malaysia.”

Customers will be able to take advantage of pick-up services, track and trace, reverse logistics, cash on delivery and call centre support.

“With the huge e-commerce growth expected in Malaysia, we believe e-tailers are demanding greater quality and consistency in their logistics solutions,” said Jason Kong [right], managing director of DHL eCommerce Malaysia. “We aim to offer best-in-class logistics solutions for e-tailers in Malaysia so they can focus on growing their business locally and internationally. We are confident that this will benefit the Malaysian e-commerce industry and fuel further growth. Online retailers looking to grow within and beyond Malaysia can now take advantage of our expertise and the group’s extensive network to tap on the potential of e-commerce.”