Delta Cargo has made enhancements to its new website to make the shipping process easier for customers, with the ability to book, check in, manage and track shipments entirely online.

“The new website has proved to be very popular and with these enhancements we are making the customer experience even easier and more efficient, with 24/7, complete end-to-end digital booking, acceptance and tracking,” said Shawn Cole, vice president of cargo at Delta Air Lines. “The improved functionality comes as a direct result of customer feedback and we will continue to listen to what our customers want and to act on that.”

Another new feature on the new website is dynamic air waybill stock, so customers with an account number receive a range of air waybills in real time, 24x7, 365 days a year. Automating the processing, assignment and distribution of air waybill numbers saves time during the booking process.

Additionally, any customer wanting to provide payment at the shipment’s destination can now use their Delta Cargo line of credit or stored credit card details to be charged at the time of pick-up. Customers can also make an online payment for collect charges.

Since the re-launch of the website in November 2017, over 60,000 bookings have been made online, with utilization of the website increasing by 130% and the most popular pages being the tracking, booking summary and locations information, according to Delta Cargo.