Kerry Logistics has launched a customized home delivery service for patient medication in Hong Kong in collaboration with S.F. Express (Hong Kong) to support local NGOs with medication home delivery during the fifth and worst wave of the Covid-19 outbreak in Hong Kong.

The "Medication Home Delivery service" — which started on March 11 — aims at assisting institutions and organizations provide remote support for patients in need of help, the logistics provider said, adding that the service is also tailor-made for patients in vulnerable social groups who are unable to leave their homes to consult doctors or pharmacists during the Covid-19 pandemic.

Kerry Logistics' Pharma services 

"Leveraging Kerry Pharma's quality-assured experience in pharmaceutical logistics amassed in more than a decade and [SF Express'] extensive logistics network and professional express delivery team, this collaborative team can safeguard the quality of the medication under a safe and stringent delivery process," Kerry said in a statement.

It added that through a digital tracking system, the entire delivery can be closely monitored in order to provide accurate and speedy same-day deliveries to patients.

Patients can also access the latest status updates and the information of the courier on the SFHK official website and mobile app to maintain communication during the deliveries.

"As the fifth wave of Covid-19 outbreak in Hong Kong peaks, many chronic patients are confined to their homes and cannot access pharmacies and hospitals. To ease their burden during such a stressful time, we have the responsibility to harness our resources in pharmaceutical logistics and lend them a hand," said Samuel Lau, deputy managing director - integrated logistics of Kerry Logistics Network.

Keith Ip, chief marketing officer of S.F. Express (Hong Kong) Limited, for his part said: "We are pleased to launch this Medication Home Delivery service together with Kerry Pharma during the pandemic. By combining the strength of SFHK's extensive network and Kerry Pharma's industry expertise, we believe that we will be able to provide the greatest support to patients with drug delivery needs."

Kerry Logistics noted that the Medication Home Delivery service is a new standard for home deliveries of medication in Hong Kong with its tailored mechanism from packaging and labeling, notifications to individuals, as well as a passcode-protected handover process.