DHL eCommerce has launched DHL Parcel Metro Same Day in Hanoi and Ho Chi Minh City, allowing online retailers in Vietnam to offer same-day delivery to consumers.

According to DHL, real-time tracking and rescheduling of deliveries will be offered in both cities through DHL’s digital platform. The service uses an “elastic delivery” concept where DHL taps into a varied set of delivery service providers with various modes, including motorcycles, bicycles and foot couriers along with more conventional vans and cars, allowing deliveries to be fast and flexible but also affordable.

“Vietnam remains an exciting market for us with immense potential – Ho Chi Minh City is forecast to be the second-fastest-growing Asian economy by 2021, with predicted annual growth of 8%,” said Charles Brewer [left in photo], CEO of DHL eCommerce. “With about 30% of the Vietnamese population expected to shop online by 2020, demand for e-commerce parcel deliveries will only increase. Globally, the demand for same-day delivery is expected to grow 43% till 2025 and capture 22% market share of domestic B2C delivery by then. While the number of e-commerce parcel deliveries continues to soar, urban consumers are at the same time expecting instant and same-day delivery amid growing pressures of congestion, overtaxed infrastructure and costs. DHL Parcel Metro Same Day’s urban-friendly and flexible same-day delivery service aims to relieve last-mile pressures while providing retailers with fast, flexible, visible and reliable deliveries necessary to build consumer trust.”

DHL eCommerce already offers nationwide domestic delivery in Vietnam with its fleet of vans and bikes, and regular air and road connections between its hubs for next-day delivery in Hanoi, Ho Chi Minh City and other primary markets. The company also has a growing network of over 200 DHL ServicePoints in the country providing sellers and consumers with pick-up and drop-off locations. DHL eCommerce will also offer its fulfilment services along with DHL Parcel Metro Same Day to provide retailers with a localized e-commerce solution, allowing them to store their inventory closer to their consumers and to deliver parcels faster and more efficiently to shoppers.

“Vietnam’s e-commerce market is growing 32% CAGR from 2018-2022 according to Euromonitor, and consumers – particularly the millennial and urban population – are increasingly expecting instant and same-day deliveries for their online purchases,” said Thomas Harris [right in photo], managing director of DHL eCommerce Vietnam. “For a great customer experience, retailers need not only fast and reliable delivery services, but also a personalized and seamless digital experience that inspires customer confidence from the very first click. DHL Parcel Metro Same Day’s customizable designs and application programming interface make it even easier for Vietnamese e-tailers to provide their customers with a seamless delivery experience and win their trust.”