IAG Cargo has expanded its highest-priority product with the launch of a dedicated 24-hour Critical service team to support customers with urgent shipments seven days a week, 365 days a year.

According to IAG, the 24-hour team is based at the London Heathrow hub and will support all service matters related to the Critical product, overseeing the entire shipment journey including out-of-hours bookings, customer service advice and tracking. Shipments from last-minute orders to made-to-measure spare parts are guaranteed capacity, with no restrictions on size weight or volume of cargo, subject to aircraft limits.

“The expansion of our Critical service offering reflects our commitment to our customers to support the end-to-end journey for high-priority shipments, 24 hours a day and seven days a week,” said Daniel Johnson, head of product at IAG Cargo. “Following a 10% increase in demand in the weeks preceding the Easter holiday last year, our new 24/7 Critical offer means our Critical Service Centre will be able to support all last minute and urgent shipments, whether it’s in-demand chocolate or a key aircraft part.”

Customers shipped over 5,000 consignments with the Critical service team in 2018, according to the carrier.