Malaysia-based Pos Aviation has transitioned to a cloud-based cargo management platform to power its Cargo Terminal Operations at all major airports in Malaysia (Kuala Lumpur, Penang, Kuching and Kota Kinabalu) as it seeks to improve customer experience, enhance efficient operations and promote paperless cargo processes.

 
The IBS Software's, iCargo, has replaced the legacy systems that previously managed the cargo terminal operations, providing enhanced process agility and improved productivity and positioning Pos Aviation as an end-to-end integrated logistics provider.

Under the contract, Pos Aviation said IBS also implemented other systems to transform Pos Aviation's Unit Load Device (ULD) management and mail operations.

"iCargo's extensive repository of product features offers cargo ground handlers unmatched capabilities to leverage digital solutions to improve the customer experience, enhanced steering and monitoring of warehouse processes and enhance paperless cargo," it said in a statement.

Pos Aviation, the only independent cargo ground handler in Malaysia, said the implementation included the adoption of enterprise mobility and automated electronic task delivery into the business process.

"We are glad that we decided to work with IBS for our new cargo system ... we have achieved better service levels whilst improving our cost efficiency and productivity," Pos Aviation CEO Woo Kam Weng said in a statement. 

 Ashok Rajan, SVP & head of airline cargo services at IBS Software said the partnership is an important step in the air cargo industry, delivering next-generation business practices through the use of innovative technology.

Aside from digital innovation, Pos, who also offers inflight catering and aircraft maintenance and engineering services to inbound and outbound international commercial airlines in Malaysia, also said it has recently tied up with majors like Alibaba and Lazada to enter the e-commerce space as part of its growth strategy.