Delta Cargo has launched a redesigned website which provides customers with a one-stop shop for all their cargo needs and simplifies the shipping process.
According to Delta, customers can now book, check-in, manage and track their shipments entirely online, 24 hours a day and seven days a week. They can also submit electronic air waybills for free on the website, eliminating air waybill preparation fees and improving the speed of the customer experience.
“This new website provides complete end-to-end digital booking, acceptance and tracking, 24/7, on laptops and mobile devices anywhere in the globe,” said Shawn Cole, vice president of Delta Cargo. “The improved functionality comes as a direct result of customer feedback and is a real game changer for Delta Cargo.”
The new deltacargo.com features a new interface design which allows customers to book, manage, track, or check-in a shipment from any page. There are also guided booking paths for a step-by-step approach or an advanced booking path tailored to experienced users.
Guests without a Delta Cargo account number or a deltacargo.com registration can still access flight and product availability, price quotes, real-time tracking, as well as full booking edit capabilities. Registered customers can customize the website to include homepage booking preferences, email notification, and frequently used booking templates, as well as store payment information to reduce acceptance processing time.
The website is also integrated with the Transportation Security Administration’s Known Shipper system, according to Delta Cargo.