LATAM Cargo has signed an agreement with Wipro Limited for the information technology company to help replace the carrier’s various cargo management systems with a single end-to-end system which will integrate all business functions from planning to money collection.

According to LATAM, the new system will provide customers with more and better tools, and will enhance efficiency by standardizing processes across different regions and reducing costs. The project began in late 2017 and will gradually be implemented until the end of 2020, with 45 employees dedicated exclusively to its execution and support from more than 100 associates.

“Maintaining our position of leadership in the air cargo market to, from and within Latin America requires us to continuously evolve and innovate,” said Andrés Bianchi [left in photo], CEO of LATAM Cargo. “Having a robust, modern and efficient technological platform is essential to remain competitive in today’s air cargo industry. Wipro’s CROAMIS cargo management solution will not only allow us to satisfy our customers’ current needs, but also will enable us to meet future challenges. In addition, deploying this new system will increase our reliability and optimize our cost structure. The CROAMIS platform meets all our requirements to take a big leap forward in our domestic and international markets.”

The CROAMIS system is based on a software-as-a-service model and will give the carrier more agility to satisfy the needs of its customers. LATAM Cargo will be able to offer customers a new tracking system and more and better self-service tools such as e-booking, e-claims and e-rates.

“We are honoured to welcome LATAM Cargo into the CROAMIS user community,” saidDeviprasad Rambhatla [right in photo], vice president and global head of travel, transportation, hospitality and public sector industries at Wipro Limited. “With CROAMIS, we are bringing about digital transformation usually seen only in the passenger side of the airline industry to the world of air cargo. Wipro has assembled a highly talented team of airline cargo professionals from across the world, supported by a large pool of technology professionals to build a solid and scalable foundation for the CROAMIS community.”

Replacing various systems with one will improve efficiency, reliability and uptime. The product will also be flexible enough to allow modifications in response to industry needs and the incorporation of new technologies.

“This end-to-end system will transform our internal operations as well as the way we interact with our customers,” said Bianchi. “Having it places us at the forefront of the global air cargo industry, giving us the opportunity to be more efficient while offering greater autonomy and transparency to our customers.”