U-Freight is bringing its logistics product e+Solutions, designed for e-commerce start-ups, to Malaysia just six months after launching in Hong Kong.

The Hong Kong-based logistics firm said in a statement that the solution will help grow small businesses, which are looking to capitalise on the global e-commerce market, with their logistics needs.

U-Freight said that often, those start-ups have limited resources and are looking for cost-effective behind-the-scenes assistance with order fulfilment, plus associated logistics and administration operations. 

It offers the owners of these small start-up e-commerce businesses the constant support of a workforce that already has significant experience in fulfilling e-commerce orders on an international level.

"The new e+ Solutions service is being rolled out to U-Freight’s e-commerce fulfilment centre (EFC) in Penang to offer a comprehensive e-commerce logistics package: from dedicated storage space for the entrepreneurs' products, to order processing and fulfilment services, including final delivery to customers," the logistics firm said.

U-Freight said its e-commerce fulfilment centre in Penang has been equipped with the necessary hardware for storing and order processing, plus the associated software that is required for system integration and end-to-end data transparency. A wide range of value-added or customised services is also available.

Users will also benefit from complete data transparency, with real-time inventory updates, plus web and mobile app access for immediate management and status updates of order instructions, plus subsequent live reporting of delivery tracking.

U-Freight said customers of these small start-up e-commerce entrepreneurs will receive push notifications on order status, and the service will be backed by a 'live chat' facility enabling instant customer services to follow up.

“When we launched e+Solutions earlier this year, we said we would be looking to take the model to some of our other distribution centres in markets where small entrepreneurs are using online channels and platforms dedicated to e-commerce, to sell their own designs and products,” said Simon Wong, U-Freight Group chief executive officer.

“We are confident that the rollout of e+Solutions to Malaysia will be as successful as the operation in Hong Kong where it is now a proven example of how we are utilising technology and infrastructure to help deliver bespoke logistics solutions,”he added.