AirBridgeCargo Airlines has launched operations at a new 24/7/365 control tower to monitor consignments of special cargo and to proactively respond to service disruptions to ensure customer deadlines are met.

According to ABC, the tower is in Moscow and is managed by a team of fully trained supply chain specialists. It provides real-time, round-the-clock monitoring of all cargo movements throughout the entire transportation process across the airline’s international network, from booking to final customer delivery. The team is responsible for identifying and resolving any potential disruption to planned shipment deliveries that can result from a diverse range of circumstances, including schedule disruption, documentation issues and the bad weather conditions.

“Our new control tower is a point of convergence which will accumulate all of our cargo movement data to consistently meet our service commitments, and to take preventative or corrective actions as appropriate when they see a potential disruption developing,” said Sergey Lazarev, general director of AirBridgeCargo. “We have a highly experienced team of professionals managing the control tower who have the capabilities and skills to manage any challenges that can arise. This will be the foundation of our next step forwards in the arena of special cargo, and is ultimately designed to provide benefits to final consumers, be it medicines or vaccines for their health and well-being, aircraft engines to resolve AOG situations and ensure passengers reach their destinations in good time, or the on-time delivery of cross-border e-commerce purchases for special occasions. ABC is committed to ensuring we can cater to the needs of our customers worldwide.”

ABC’s control tower team has been created to ensure the airline meets its quality and service priorities for time- and temperature-sensitive products, live animals, off-size and heavy cargo, e-commerce shipments and other commodities requiring extra attention and the alignment of all operational procedures. The tower is reachable via telephone, Skype or e-mail and serves as a prime contact for niche product deliveries.

Special cargo volumes grew approximately 12% year-on-year throughout 2017, according to ABC.