COSCO Container Lines has selected big-data software provider CargoSmart to upgrade its customer service and operations with IT and analytics solutions.

“We see tremendous opportunities for all parties in the supply chain to leverage shipping data to improve shipment-management planning and operations,” said Lionel Louie, chief commercial officer of CargoSmart. “CargoSmart provides COSCON with data and services to unlock value for its online customer services and internal carrier operations.”

According to CargoSmart, the carrier will adopt a private-label solution which will offer features such as an integrated process flow for online bookings and instructions, shipment tracking, exception management, reports, document sharing and customer support chat.

COSCON will also take advantage of CargoSmart’s predictive analytics to improve planning and save costs. Through its Global Vessel Voyage Monitoring Center, CargoSmart will provide the shipping line with advanced marine-traffic metrics and analytics technologies.

CargoSmart partners with more than 30 ocean carriers, as well as shippers, logistics providers and NVOCCs.