DHL eCommerce has launched DHL Parcel Metro in Greater Bangkok, allowing online retailers in Thailand to offer consumers same-day delivery, real-time tracking and flexible rescheduling of deliveries.

According to DHL, DHL Parcel Metro allows retailers to ship parcels up to 20kg with a late cut-off time of 12pm for same-day delivery within Greater Bangkok. It complements DHL’s drive to improve last-mile deliveries in urban environments and meet the ever-changing demands of the urban consumer.

“Megacities around the world are seeing rapid urbanization and strong growth in e-commerce,” said Charles Brewer [right in photo], CEO of DHL eCommerce. “The resulting surge in parcel deliveries and the growing urban consumer’s demands for same-day and instant gratification calls for innovative solutions – like DHL Parcel Metro – to enable faster and smarter deliveries, and relieve last-mile pressures faced by retailers.”

Real-time tracking, rescheduling of deliveries and instant rating of the delivery experience will be available to the consumer through DHL’s digital platform, which can be fully customized and uses a dynamic dispatching and routing engine to improve cost and operational efficiency. It also supports a range of delivery modes, including motorcycles, bicycles and foot couriers, alongside more conventional vans and cars.

“Demand for same-day delivery is expected to increase by over 43% per annum and retailers who offer same-day delivery will see significant advantage in e-commerce,” said said Kiattichai Pitpreecha [left in photo], managing director of DHL eCommerce Southeast Asia. “Increasingly, we already see urban, time-constrained and on-demand consumers expecting instant and same-day deliveries for their online purchases. To give them not only fast and reliable deliveries but also a seamless, personalized digital experience, Thai e-retailers can now make use of DHL Parcel Metro to win and retain their trust.”

DHL Parcel Metro complements DHL eCommerce Thailand’s current delivery service, which offers same-day and next-day services for Tier 1 cities and two to three days for more remote areas. The company also provides sellers and consumers with convenient pick-up and drop-off locations through a growing network of DHL ServicePoints, set to reach over 1,000 across the country by the end of 2018.

The Deutsche Post DHL Group has been present in Thailand since 1973.