Emirates SkyCargo announced that it is now live on CargoAi's marketplace solution, CargoMART, further enhancing its digital customer experience, providing real-time information and streamlining the booking process.
The cargo carrier said the partnership launched in the Netherlands, Spain and France and will open up to customers in select countries across Europe, the Americas, Africa, the Far East and Australasia in the coming months.
Through the CargoMART solution, Emirates SkyCargo noted that its customers will be able to access its schedules, tariff and contract rates, along with real-time access to available capacity, enabling immediate bookings 24/7.
On the backend, the partnership will also drive greater efficiency and accuracy.
Emirates SkyCargo said once the system is fully operational, over 10,000 freight forwarders on CargoAi's database will have access.
"As we increase our digital connectivity, we are able to offer more choices for our customers to connect with Emirates SkyCargo's market-leading capabilities and extensive global network," said Nabil Sultan, divisional senior vice president, Emirates SkyCargo.
He added that CargoAi's digital touchpoint enables both Emirates SkyCargo's existing and new customers from across the world to book at their convenience, providing an additional channel to its customer experience.
Matt Petot, CEO of CargoAi, said by providing real-time pricing and capacity information, the air freight booking website empowers its mutual customers with greater choice and convenience, enabling them to make immediate bookings 24/7.
"This collaboration exemplifies our commitment to driving efficiency and accuracy in airfreight, and we look forward to further strengthening the world-class customer experience provided by Emirates SkyCargo," he added.
Emirates SkyCargo noted that its five core products are listed on CargoMART, including Emirates Fresh and Emirates Fresh Breathe, an integrated and responsive cool chain designed for perishables; Emirates AOG for time-critical aircraft parts; Emirates Airfreight Priority for urgent shipments that depend on speed and reliability; and Emirates Airfreight for the quick and careful transport of general cargo.
