Air France KLM Martinair Cargo has launched an enhanced programme which provides customers with increased visibility of their shipments during transit.

Named “Let’s Get Digital,” the programme now includes RealTime Care, which offers proactive messages to customers so that they are automatically informed about any irregularities affecting their shipments. The cause of the irregularity and a solution will also be provided.

These messages will be sent 24 hours a day, seven days a week, from both Paris Charles de Gaulle Airport and Amsterdam Airport Schiphol, according to Bram Gräber, executive vice president of Air France KLM Martinair Cargo.

RealTime Care will complement the existing RealTime Consult, an online airway bill tracking system, and RealTime Notice, which sends customers an SMS or email notification about a shipment’s status.

Air France KLM Martinair Cargo recorded a load factor of 59.5% in the first eight months of 2015, which was a 3.2% drop compared to 2014, according to official statistics released on Wednesday. The carrier also transported 9.7% less freight from January to August 2015 than 2014.