Etihad Cargo, Etihad Airways's cargo and logistics arm, has announced a transformation of its organizational structure to further enhance customer experience, support business development, and drive continued growth.

The new structure will allocate regions differently and create a dedicated Customer Experience Department, enabling the carrier to better meet its customers' needs.

The transformation has restructured Etihad Cargo's global network into four regions managed by newly appointed directors: South Asia and Oceania (SAPAC, India, Vietnam, Australia); North Eastern Asia (China, Hong Kong and Macau, Korea, Japan, Taiwan); Europe and Americas (North Europe, Central Europe, South Europe, UK and Ireland, Americas); and Africa, Middle East and CIS (GCC, UAE, Africa, Levant, CIS).

"This regional segmentation is designed to enhance capabilities in key markets and bring the organisation closer to its customers, allowing for more effective and tailored responses to specific requirements," Etihad Cargo said.

Etihad Cargo will also strengthen its sales team and reinforce its commitment to the UAE market.

"Etihad Cargo is committed to building strong partnerships to achieve mutual growth and success. This new structure will enable Etihad Cargo to work even more closely with its customers and better understand their specific needs," said Stanislas Brun, vice president cargo.

"With the appointment of new regional managers and senior leaders, I am confident that the team is well-equipped to deliver exceptional results and drive the continued success of Etihad Cargo," he added, noting that this ensures services and products are aligned with customer expectations, delivering a superior experience for all.

Nadia Al Bastaki, chief people and corporate affairs officer at Etihad Airways, said this new organizational structure underscores the vital importance of the cargo division to Etihad's vision and ambitious growth plans.

"By enhancing Etihad Cargo's regional capabilities and focusing on customer experience, the carrier is not only improving its service offering but also reinforcing its commitment to being the air cargo partner of choice. Etihad is confident that this new organisation will drive the cargo division's continued evolution and success," Al Bastaki added.